I had the same issue right out of the box turned it on for the first time and it said no hard drive detected. Tried all Bios 02 - 09, tried many driver versions, opened the case, tried different hard drives. Maybe Alienware can do a bios update or something. If you still cannot use ATA or SATA hard drive for saving data, you can format the hard drive in your PC to make it usable for saving data now: 1. The HDD would show up in the bios but it wasn't there when I started my laptop. And also....i tore one side of the pull tab for the HDD wire...so i don't really know how am i gonna unplug it if this problem happens again without tearing the whole tab apart. Any help at all is greatly appreciated. Power … Anyway, in short...reseatting the HDD fixed the problem for me. Alienware Laptop running Windows not recognizing hard drive. (Sorry if this has already been answered or is tagged incorrectly! Someone else here has the same problem. Slide the hard-drive assembly into the hard-drive cage until it snaps into place. All my data is missing. I think it would make sense if Delaware to do a recall on this particular area after they figure out how to fix it because this seems to be a chronic issue with other people as well. Reconnect both and power up - check to see if the drive is recognized. Page 22: Installing The 3.5-Inch Hard Drive Steps 1. Anybody have any other thoughts? Only the 128gb ssd is showing up. _____ Power to the Developer! MAKE BACKUPS AND RECOVERY MEDIA IMMEDIATELY . But idk why the hdd isn't showing up. Be sure to check out the Discord server, too! Ran memory test for over an hour and no issues. D drive is showing, all my data is there....only the pinned taskbar apps were missing. 2. I have run the diagnostic testing program before you boot and was ok. Then - Leave only keyboard and mouse … if it's not, and the system is under warranty - call Dell for a drive replacement. This is a very frustrating problem and I can't seem to find a solution for it anywhere online. MattyB Moderator. Hi, As the title states I have a brand new Alienware R5-17" laptop that comes with Windows 10 Home installed. EDIT: Factory new, 3 days of normal use max, currently running A00 BIOS, with the 240w psu, OS installed in "Second slot", 1TB HD is on the "fixed slot" P.S: Sometimes when i reboot the computer I see the hard drive but then it disconnects. Hey everyone. Disconnect the battery and hard drive. Extra Tip: Format ATA/SATA Hard Drive to Make It Usable for Storing Data. These installation instructions have be made into 4 easy to follow printable steps. Jump to solution. This was most likely caused by a poor build. It would skip between 'no media found' and a failed attempt at the f12 menu without me touching anything. It has a 256 SSD and a 1 TB HDD. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. from there can run a hard drive test. Did a clean Windows install, formatted the second HDD, etc. if its not f8 look at the bottom for a clue on what to press when booting up. So i am 100% sure, this is a Software/Driver issue on Windows. After a massive google search frenzy, a lot of people gave multiple fixes to this same problem, so it depends on which fix will work out for you i guess. Unplug the system and remove the base cover. Copyright 2020 Dell Technologies. All Rights Reserved. Hard Drive 0 Problem [HELP!] About six months later it started happening again and after I had seen what the tech had done to disconnect and reconnect the wire I just started doing that. Joined Mar 19, 2012 Messages 2,920. Finally when it did boot, my internal 1tb hdd is not shown. Drive is not spinning up If the drive is not receiving power or receiving an incorrect level of power, it will not spin up. Or you can even get a warranty replacement order from hard drive manufacturer to see if it works or not. Not on the 30gb SSD? The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). Everything went well (once I switched the boot up to AHCI and not … ... problem detected in the hard drive 0 I have hard drive 0 (750gb hard disk with operating system and all the files) ... By the way, what's your setup? "Your computer supports one hard drive and three solid-state drives." Jan 29, 2013 Went in to the BIOS and no drive was listed so I took apart the hard drive bay and it was there but the cord came lose from the motherboard so I reattached it and it solved the issue. I updated all my drivers and Windows, defragged the stock drive. I just installed a second SATA internal hard drive into my new Alienware M17xR3 laptop. Follow the procedure in Before working inside your computer. Had to yank it open from the edges with something sharp. - One 2.5-inch hard drive [ Up to 1 TB ] - One M.2 2242 solid-state drive [ Up to 1 TB ] (SATA drive) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) So, what questions do you have regarding your purchase? Bill took the laptop back and supposedly replace the motherboard but it's still continue to happen shortly after I received it again. Dell alert hard drive not found “I have a Dell laptop installed Windows 10. https://discord.gg/2EDwzWa, Press J to jump to the feed. First:- Turn off the computer, press and hold the PWR button for 4 seconds. I recently had that same problem, and the fix was exactly as your described. I am running an Alienware X51 R1 desktop computer, and the hard drive in question is a Seagate Barracuda 1000GB, model ST1000DM003. Received my new Alienware 18 on Wednesday. None of them ever come apart how they do on YouTube:(. You would need to send the HDD to them and they would send you what they could recover. 2. Hard Drive not installed 05-02-2020 04:30 AM. This is when the problems started. I treat it with utmost care, i assure you! It won't restart and returning to default settings doesn't work. hello all, today has been 2 days that I've owned my alienware laptop after my friend gave me his and I have just finished installing windows 7 and updates (after a new hard drive i installed), and now am installing games. Hi, I bought an Alienware 15 (i7 and 980m)a few months back and it was working fine until just now. Dell Alienware 13 R2 (P56G002) Hard Drive & Caddy Removal & Installation Learn how to install and replace the Hard Drive & Caddy on a Dell Alienware 13 R2 (P56G002) laptop. PLEASE POST ANY RESULTS. I used a cheap USB 3.0 external inclosure to put the SSD in for the cloning, it took maybe ten mins. About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure. Virus attack. When I got frustrated with it I finally called Dale to complain about it. English EN; Português PT; Espanol ES; 简体中文 CN; Français FR; Deutsch DE; 日本語 JA; 한국어 KO; Italiano IT; Nederland NL On Linux however these problems don't occur. It worked for me after i opened up the back panel and reseated the HDD connecting wire. okay, so i finally managed to fix the problem. It was working fine this morning. To me it sounds like the hard drive has failed. Dell/Alienware had me send the laptop to their depot where they swapped my motherboard. Press question mark to learn the rest of the keyboard shortcuts. This will take you step by step through the complete installation and replacement process. While Alienware systems come with tons of features, sometimes users simply wish to perform an Alienware hard reset for troubleshooting or any other reasons. 7. All my data is missing. Good times. I ran a chkdsk on the WD drive on another computer and it passed. ), More posts from the techsupport community, Stumped on a Tech problem? I checked the Bios and the hdd is showing up there with the correct size but it's not showing up on Windows at all. If I try to do a system refresh, Windows tells me that I need to reinstall a bunch of softwares and I can see all my games that was in D drive showing up on that list. Press the release tabs on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage. MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD . Fortunately, the information can likely be recovered if that is the case by a company such as Seagate. A Phillips head screwdriver and a plastic scribe are needed for this replacement. But i really do not why this would happen in the first place. Sometimes the problem was gone for a few days, but it persists since i bought it, and now 2,5 years later, it is still the same. Power on/Restart the computer and then start tapping the F2 key when Dell Logo appears, the machine will enter System Setup. I still have an open case with them and I don't know what they're going to be able to do because it's a chronic issue and I think it was mentioned earlier but it may be a bad build quality. Open the computer case and remove the data cable from the hard drive. The last time I used my device I left it in sleep mode and when I returned it would not restart, instead it told me that the boot device was not found and when I tried the hard drive check it said there was no hard drive installed. Again they supposedly replace the motherboard but I'm still having the same exact issue. Installed the HDD again and sure enough it now works fine. 3. I'm not even sure what's causing the problem. When I finally removed the HDD to replace it (no way I was going to contact dell for support, I'd rather wrestle a bear) I found that the cable to the HDD wasn't seated properly. 3. In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive & Caddy on your Dell Alienware 13 R2 (P56G002) laptop. Disconnect the data and power cables from the hard drive. The OS is installed on the mechanical drive? 2. To resolve this issue, try to reseat the drive. With time goes by, your Alienware computer will hold a plenty of data like installed games, programs, personal documents, work files, pictures and other essential data. Hi. … Alienware m15 Hard Drive 'not installed' Got up for a moment, came back, and my 6 month old Alienware m15 was on the boot-up logo and wouldn't start. Alienware Aura R7 hard drive will not boot after removing Optane I got a EVO 970 SSD and went to install it without remembering to back up my personal files on my computer. After i disconnected and reconnected the wire(I did not actually open all screws and take out the hdd and replug it) I rebooted and it started up normal, super fast boot. Remove the base cover. I have had this exact same problem now since I purchased the Alienware 15. This is a driver issue. Total Hard Drive cost: $198.98 Grand Total at time of build: $215.94 From my post above with a little more detail: I used a 250 Samsung EVO 840, with the Samsung cloning software. I have the same problem since i bought the Alienware 15 R1. Does your hard drive pass that diagnostics test? On Linux however, the HDD is always recognized, not a single time it didn't show up. Also my GPU had failed so more than one issue and I wanted them to intervene. So I purchased a new hard drive and installed it into the laptop. Ask the tech support reddit, and try to help others with their problems as well. Second internal hard drive is not showing up Alienware laptop. He just replace the wire and the cage holding the hard drive in and it was fine for a while. Only the 128gb ssd is showing up. Btw, just a thought....the back panel of my laptop was shut in pretty tight...it didnt open as smoothly as on the youtube videos at all. A few of these post in the last few weeks. Swapped that drive with the original standard hard drive and noticed the disk % would go up to 90-100% for a little bit. Alienware Laptops. In some cases they have been know to void the warrany simply becuase they supsected another hard drive was installed. Tried Windows 8, 8.1, 10. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. P.S.- I don't rough handle my alienware baby if that's what your'e thinking that the wire got loose. Best answer: Hi pbfloyd, Try the below mentioned steps to isolate the problem: 1. Someone please help! press f8 when booting up... should pop up an advanced mode option. Finally when it did boot, my internal 1tb hdd is not shown. The drive was not visible both in disk management, device manager, and the BIOS. I wouldn't say the HDD has been, well, erased. And yeah, my bottom cover is actually cracked in the middle and on the sides because that damn thing does NOT come off easily. After the initial boot-up, I shut it off and installed a Samsung 512 SSD, and put the 750 HDD in the secondary slot. I then went through the whole procedure of putting an OS in and booting up the CD drive before the hard drive. Can you perform a system restore (it's different from a system reset)? Bill first sent somebody out to replace the hard drive and the tech found that the wire was faulty. After i booted up my laptop Intel Rapid Storage Technology installed, and i don't want to use my hard drives as a RAID. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). https://eu.alienwarearena.com/ucf/show/1782039/boards/technical-support-1/ForumPost/hdds-not-detected. Page 36: Installing The Hard Drive The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is new im worried this could be a big issue? Then hold the power button for 30 sec. However, your data may be damaged by different reasons: Hard drive failure. Browse Community Language EN. Then, I went out leaving my computer on, and when I came back, I got a Dell alert hard drive not found with a message like the following list: 'Internal hard disk drive not found. Steps 1. M14x - R1/R2 . I replaced the hard drive with the optical drive and it was the same issue of not being visible even in the BIOS. Later when I opened it the screen was just black. When I got the SSD, I went and removed the Optane stick from the motherboard and inserted … To check to see if this is the cause of the BIOS not detecting the hard drive, follow these steps: Power off the computer. Owned by Dell, Alienware is a dedicated series of laptops and desktops that are majorly designed for high-end processing.
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